Where AI will create value and where it won’t
Nicolas Coisne Nicolas Coisne

Where AI will create value and where it won’t

For retailers, AI is not just a productivity tool—it is a competitive reset. The winners will not be those who adopt AI the fastest for cost-cutting, but those who reinvent their business models to capture value where it is newly concentrating.

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AI as the "System of Action" with an ERP
Nicolas Coisne Nicolas Coisne

AI as the "System of Action" with an ERP

The "AI layer" will become the primary operating environment, allowing retail teams to describe the outcome they want (e.g., "create a return and notify the customer") while the AI handles the complex "button clicking" across various back-end systems

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